FAQ

Answer

We have a wide range of fabulous products to choose from.

Tip 1: If you're looking for a specific product, use the keyword search box located at the top of the site. Simply type what you are looking for, and prepare to be amazed!

Tip 2: If you want to explore a category of products, use the Shop Categories in the upper menu, and navigate through your favorite categories where we'll feature the best products in each.

Answer

You have 3 days to make a refund request after your order has been delivered.

Answer

In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

Answer

There are a few certain scenarios where it is difficult for us to support returns:

1. Return request is made outside the specified time frame, of 3 days from delivery.
2. Product is used, damaged, or is not in the same condition as you received it.
3. Specific categories like innerwear, lingerie, socks and clothing freebies etc.
4. Defective products which are covered under the manufacturer's warranty.
5. Any consumable item which has been used or installed.
6. Products with tampered or missing serial numbers.
7. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
8. Fragile items, hygiene related items.

Answer

The items that can not be returned are:

Clearance items clearly marked as such and displaying a No-Return Policy

When the offer notes states so specifically are items that cannot be returned.

Items that fall into the below product types-

• Underwear
• Lingerie
• Socks
• Software
• Music albums
• Books
• Swimwear
• Beauty & Fragrances
• Hosiery

Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items

Answer

This online shop is developed by the team of software developers. Stern Mumba, Cobet Nswana, Usher Chimbiya And Boris Bwalya with the aim to bring your businesses online and provide the best of your needs.

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Delivery cost lists

• K1.00 to K50 the cost is K10
• K1.00 to K150 the cost is K20
• K150 to K500 the cost is K50
• K500 to K1,000 the cost is K60
• K1000 to K2000 the cost is K100
• K2000 to K5000 the cost is K150

Answer

Boris Bwalya and Stern Mumba which started as a joke when they was chatting as they do always break a lot of jokes when playing as best friends. Soon later they decided to pay it a try and other of their friends Cobet Nswana and Usher Chimbiya decided to support this two guys..here it is now growing like a dream.

Note: kalebwangu has come to change the way we do our business into something innovative.

Answer

From Town to Kapasa Makasa University

-14hrs and 18hrs

Chinsali Residents

-Depends on the distance.